3CX V16 Is Officially Here
We are delighted to announce that 3CX have released Version 16, their eagerly awaited latest version of the world leading VoIP PBX. With v16, customers have more ways to reach out, and 3CX ensures that those who reach out are handled more effectively and efficiently with new call centre functions such as skill-based routing, web-based SLA monitoring and better recording management. 3CX has also improved administration, chat, video conferencing and Office 365 integration with increased performance & security. We particularly like that 3CX is now fully supportable on Raspberry Pi making on-premise hosting options even more flexible. The full list of 3CX V16 new features is available here.
As Ireland’s only Platinum level provider of 3CX we are constantly providing feedback to 3CX on feature sets and pricing. To that end we are delighted that new license levels of 24, 48 and 96 have been introduced allowing fairer and more flexible licensing for Irish call-centres. Also we are particularly pleased that pricing on almost all license levels have been reduced. It’s worth noting that 3CX like many software providers are moving in the ‘software as a service’ direction so it’s now much more favourable to go for SPLA licensing as opposed to the perpetual and subsequent maintenance route. There are two reasons for this, firstly the maintenance route is much more expensive to service, and secondly within a full version such a V16, release packs are automatically updated.
If you need assistance on upgrading to 3CX v16, or if you would like a VoIP system and all of it’s inherent benefits for your organisation, why not talk to us in NTES today. Apart from being a 3CX Platinum Partner, we are also Ireland’s sole distributor for Fanvil SIP hardware and we have our own SIP trunk which means we can give you an end-to-end service to finally replace that old analogue system with its big line rental bills, expensive call billing costs, and high energy use! Our sales team can offer you advice on a tailored 3CX VoIP PBX software system for your business or organisation. You can read some of our implementation success stories here, and you can call us at:
Dublin: 01 9011234
Limerick: 061 386600
Cork: 021 6030707