Managed Support

Dedicated Support Helpdesk

One of the foremost features of our managed support is our dedicated support helpdesk. Each customer is given access to their own personalised support desk where issues and queries can be easily logged and updated by both our support engineers and the client. Our technical engineers are highly trained, certified and experienced in solving your queries over the telephone or via remote desktop dial-in, and should you need an on-site visit, our engineers are at hand to respond within service level agreements. Support is always only a phone call away offering you all the benefits, minus the cost, of an in-house IT department.

 

Rely Network Support Packages

NTES Rely Network Support Packages are customised support contracts designed specifically to meet your organisation’s requirements. The packages offer cost effective remote support solutions in addition to monthly onsite support options. Here are just some of the attractive features you can expect:

  • Guaranteed reliable response times and service level agreements
  • Access to our 24/7 dedicated support desk
  • Proactive support and patch deployment via our remote monitoring system to avoid business downtime
  • Flexible on-site visits, inclusive of both scheduled and emergency support
  • IT consultancy offering hardware and software recommendations and sales in conjunction with project planning and implementation

 

Ad-Hoc Support

While our support contracts are an attractive option to many companies, they are not suited to all. Some organisations may only have a small number of technical issues and with this in mind we also offer ad-hoc support. Our ad-hoc support gives you access to all of our managed support elements, such as access to our dedicated support helpdesk, on-site visits and remote support, but on a pay-as-you-go basis. This flexible option is both cost effective and arms you with the knowledge that you are getting reliable and dedicated IT support.

 

Contact us today to if you would like to discuss our managed support services in greater detail.

 

 

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