NTES Technology Services in Limerick & Munster, Ireland

NTES, March 15th 2012. Categorized in IT, Office 365

[Today's post comes to us courtesy of Nick Whittome, Managing Director –  NTES]

Here is a quick and handy tip for users of Microsoft Office 365 and Lync which we often get requested by our clients to implement.

Microsoft Lync does not allow you to display a picture unless it is hosted on a webserver somewhere.   This is unlike MSN messenger or Skype which allow you to upload a picture within the app easily.   The workaround is to use your Facebook profile picture as your Lync picture which a lot of our customers want to do.

So, to set that you do the following:

Find your Facebook name!

Logon to facebook…

Click on your own name on the top left of the facebook page.

Once you click your name, the URL at the top of your browser will show your facebook name in the path.   Like this (highlighted)

Take note of the name.

Now open Lync, and do the following:

Click on the option dropdown (highlighted below)

Select My Picture from the left menu.   Then Select Show a picture from a web address

Type in the following URL, but replace my name below with your own which you got from Facebook on step 3 above.

http://graph.facebook.com/nickwhittome/picture?type=large

Now your picture will show in all its glory!

admin, December 30th 2011. Categorized in IT, Office 365

Nick Whittome, Managing Director of NTES has written a technical article on a not well known Office 365 issue when running multiple accounts on Office 365 connected to a single outlook profile.

The basis for the article is to work around the technical problem of having two mailboxes served by Office 365 to your Microsoft Outlook client software on your PC.    NTES find that this is, in fact, a very common configuration with Office 365 and therefore are directly linking you to Nick’s technical article here on his personal blog.

Remember, if you are unsure as to how to configure this yourselves or are simply just concerned about doing this, then please email support@ntes.ie and a ticket will be assigned for one of our team to perform this for you.

NTES, March 11th 2011. Categorized in IT

Nick Whittome, Managing Director of NTES and Microsoft MVP, has posted a technical article regarding Windows 7 SP1 install failures on Dell, HP and Acer OEM machines.   Nick has been working directly with Microsoft on this issue.

Here is the article

This article may help you get back to a working system in the event of this problem.   NTES suggest that Windows 7 SP1 is not installed at this time without the supervision of one of our engineers.    Please contact our offices to arrange or discuss further.

EDIT:

We have had some calls to the office already this morning asking why this is only happening now and not when the Service Pack was available on Microsoft.com for download.     To explain, the issue is only happening now as Microsoft Update and Windows Server Update Services are automatically rolling out a different version of the Service Pack.  i.e not the full download version of the service pack.

NTES, January 28th 2011. Categorized in IT

Dear Customer,

We recieved the below notification from Microsoft, and wanted to bring it to our customers attention.

“We have received a number of calls from Irish consumers during the past few weeks regarding this scam, which is on-going and active in the Irish marketplace. Microsoft Ireland and the National Consumer Agency are working closely together to ensure Irish consumers are aware of the details. Consumers are receiving telephone calls from persons claiming to be from Microsoft, or working on behalf of Microsoft, to tell them they have a virus on their computer. 

Details of the Scam:

• Consumers receive a cold call from someone claiming to be from Microsoft and told there is a problem with their computer and offered help to solve the computer problems.
• Once the caller has gained the consumer’s trust, they ask consumers to log onto a website to download a file to help solve the problem.
• They then ask for credit card details for a package which will fix the virus. They also potentially attempt to steal from the person by accessing personal information on their computer. In addition to gaining access to your personal details, they can also infect your computer with damaging viruses and spyware. 

Microsoft takes the privacy and security of our customers and partners personal information very seriously. We are advising customers to treat all unsolicited phone calls with skepticism and not to provide any personal information to anyone over the phone or online. Anyone who receives an unsolicited call from someone claiming to be from Microsoft should hang up. We can assure you Microsoft does not make these kinds of calls. 

We have been working closely with the Irish authorities including An Gardai Siochana, the Data Protection Commissioner, ComReg  to warn the public and investigate the perpetrators. As a Microsoft Partner we wanted to bring this to your attention as it’s affecting a good deal of consumers today. We would like to ask you for your help in getting this message out to your employees, your families and your customers and ask them to be vigilant about unsolicited calls.

For more information on this scam and how to protect yourself against this, please click here: http://www.microsoft.com/protect/fraud/phishing/Msname.aspx. Please feel free to report any of these calls to the National Consumer Agency on 1890 432 432 or get further information on www.nca.ie.”

Fiona Deegan, January 4th 2011. Categorized in Audiovisual, GFI, IT, Security, Sonos, Website News

NTES came back this morning to a flooded office.   Don’t worry, you probably wouldn’t have noticed as our downtime was about 15 Minutes thanks to the fact of our backup servers and voip platform from G7eleven!

Anyway, 2011 is here!  We are all going into this year on a positive note (even though we had to uplift the entire office today to another space in the same complex).

We have a sale on Sonos equipment for those interested, just call our offices for discount.   This will last until the end of January.  This is outside of the special Christmas and New Year offer that is taking place right now.

We also will be having a GFI sale for NEW business in this first quarter, so keep an eye on the site for more information over the coming weeks.

In the mean time, from all of us at NTES, Happy New Year!

NTES, November 19th 2010. Categorized in Eset, IT

No longer is the Apple Mac machine safe from Antivirus infection (it never really was, it has just simply become a much more popular operating system lately).

As one of Ireland’s top Eset Partners, we are pleased to see that Eset have released a Mac version of their popular NOD32 Antivirus product.   More information can be found here.

NTES welcome any questions you might have on the product or pricing for your business to sales@ntes.ie

NTES, . Categorized in Audiovisual, IT, Security, Website News

NTES have today released our new website.   We hope that you find the new site far more informative and helpful.

We have tried to ensure that the question of “what does NTES do?” and think that the new site gets this across in an easy to understand manner.   Tell us if we have improvements to be made, we welcome the feedback.

For support customers, access to our portal and support system is on the top right of the screen, along with the animated NTES logo that takes you between the core sections of our site.

Be sure also to subscribe to the central blog (which has every post) or the relevant section that you are interested in.

Kind Regards

Nick Whittome
Managing Director
NTES Limited

NTES, September 30th 2010. Categorized in IT, Security

Microsoft have released a critical, out of band, update to patch a publicly disclosed flaw in ASP.NET

NTES Recommend that all customers ensure that they have full patched servers.   If you have a support retainer with NTES we will assist you in ensuring your servers are patched.   Please email support@ntes.ie to open a case with our support team.

If you wish to patch yourself, the full article from Microsoft is available here.

Fiona Deegan, August 24th 2010. Categorized in IT

NTES alongside G7eleven have implemented a new Gigabit Fibre backbone at the InnovationWorks in Limerick.   This new Fibre network will greatly assist new businesses coming to InnovationWorks with this badly needed upgrade to the infrastructure.

Nick Whittome, Managing Director of NTES, stated “By sponsering the upgrade of the InnovationWorks fibre infrastructure in these tough economic times, we can help businesses in the InnovationWorks get more reliable and updated network capability and at the same time improve things for our company and sister company G7eleven.   Its a Win-Win situation for all.”