Irish Consumer Scam – Microsoft Notification

NTES, January 28th 2011. Categorized in IT

Dear Customer,

We recieved the below notification from Microsoft, and wanted to bring it to our customers attention.

“We have received a number of calls from Irish consumers during the past few weeks regarding this scam, which is on-going and active in the Irish marketplace. Microsoft Ireland and the National Consumer Agency are working closely together to ensure Irish consumers are aware of the details. Consumers are receiving telephone calls from persons claiming to be from Microsoft, or working on behalf of Microsoft, to tell them they have a virus on their computer. 

Details of the Scam:

  • Consumers receive a cold call from someone claiming to be from Microsoft and told there is a problem with their computer and offered help to solve the computer problems.
  • Once the caller has gained the consumer’s trust, they ask consumers to log onto a website to download a file to help solve the problem.
  • They then ask for credit card details for a package which will fix the virus. They also potentially attempt to steal from the person by accessing personal information on their computer. In addition to gaining access to your personal details, they can also infect your computer with damaging viruses and spyware. 

Microsoft takes the privacy and security of our customers and partners personal information very seriously. We are advising customers to treat all unsolicited phone calls with skepticism and not to provide any personal information to anyone over the phone or online. Anyone who receives an unsolicited call from someone claiming to be from Microsoft should hang up. We can assure you Microsoft does not make these kinds of calls. 

We have been working closely with the Irish authorities including An Gardai Siochana, the Data Protection Commissioner, ComReg  to warn the public and investigate the perpetrators. As a Microsoft Partner we wanted to bring this to your attention as it’s affecting a good deal of consumers today. We would like to ask you for your help in getting this message out to your employees, your families and your customers and ask them to be vigilant about unsolicited calls.

For more information on this scam and how to protect yourself against this, please click here: http://www.microsoft.com/protect/fraud/phishing/Msname.aspx. Please feel free to report any of these calls to the National Consumer Agency on 1890 432 432 or get further information on www.nca.ie.”